Forgot Your Password
In case you forgot your password, follow these steps to set up a new one.
Note: These steps are valid only if administrator allowed password recovery in WebClient Administrator Options > General > Password Reset.
1. Click Forgot?
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Figure. Login dialog.
2. Enter security code. If it expired, click Generate new.
3. Click Send me instructions.
/Forgot Your Password_0_259x365.png)
Figure. Forgot password dialog.
4. Check your alternate email Inbox for a password recovery email.
5. Click the URL provided in the email and enter a new password.
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Figure. Email with instructions has been sent.
6. To set up a new password, fill in all requested fields and click Save new password.
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Figure. Enter new password dialog.
Note: Password policy is set up by administrator in:
-
IceWarp Remote Administration Console > Domains&Accounts > Policies > Password Policy
-
WebAdmin > Server Settings > Policies
Note: The alternate email address can be set up
by administrator in:
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IceWarp Remote Administration Console > Domains&Accounts > Management > Users > {user} > Options
-
WebAdmin > Users&Domains > {domain} > {account} > Email. For more details ask your administrator
or by the user in Options > Accounts
